Privacy Policy – BillionStitches

This Privacy Policy describes how BillionStitches (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from billionstitches.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations. Any updates will be posted on this page with a revised “Last Updated” date.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected personal information from various sources over the past 12 months. The information we collect depends on how you interact with our Site and Services.

We use your information to:

• Provide and improve our Services
• Communicate with you
• Fulfill orders and transactions
• Comply with legal obligations
• Protect our business and users

What Personal Information We Collect

Information Collected Directly from You

You may provide us with the following information:

• Name, address, phone number, email address
• Billing and shipping details
• Order and payment confirmation details
• Account login information (username, password)
• Shopping activity such as viewed or saved products
• Customer support communications

Failure to provide certain information may limit your ability to use some features of our Services.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect information related to your interaction with our Services, including:

• Device and browser details
• IP address
• Network information
• Usage behavior on the Site

This data is collected using cookies, pixels, and similar tracking technologies to improve performance and user experience.

Information from Third Parties

We may receive information from third parties such as:

• Website hosting and e-commerce platforms (e.g., Shopify)
• Payment gateway providers processing transactions
• Marketing and analytics partners

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products & Services

To process payments, fulfill orders, manage accounts, arrange shipping, handle returns/exchanges, and enable reviews.

Marketing & Promotions

To send promotional messages, offers, and advertisements via email, SMS, or other channels. You can opt out anytime.

Security & Fraud Prevention

To detect and prevent fraudulent or unauthorized activities. Users are responsible for maintaining account security.

Customer Support

To respond to inquiries and improve customer experience.

Cookies

We use cookies to enhance site functionality, remember preferences, analyze traffic, and personalize ads. You can control cookies through your browser settings, but disabling them may affect site functionality.

How We Share Personal Information

We may share your information with:

• Service providers (payment processors, logistics partners, IT support)
• Business and marketing partners
• Affiliates within our corporate group
• Legal authorities if required by law
• Parties involved in business transfers or mergers

We do not sell or misuse sensitive personal information.

User-Generated Content

Any content (such as reviews) you post publicly on the Site will be accessible to others. We are not responsible for how third parties use such information.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, content, or security policies.

Children’s Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from children.

Data Security & Retention

We use reasonable security measures to protect your information, but no system is completely secure. Data is retained only as long as necessary for business, legal, or contractual purposes.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Restrict processing
• Opt out of marketing communications

Requests can be made using the contact details below.

International Data Transfers

Your information may be processed outside your country, including locations where data protection laws may differ. Appropriate safeguards are applied where required.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📞 Phone: +91 92209 27805

📧 Email: info@billionstitches.com